•     
  • Home     |
  • About     |
  • Help Desk     |
  • Contact Us
  • Complaint Form

    Dear Customer,

    We are fully aware that it is you, who have made us one of the leading Co-Operative Scheduled Banks. Our success mainly depends on our efficacies as well as your active support and benign / intimate relationship with us. We will be honoured to receive your suggestions / questions / comments for improvement in our existing customer service.

    Do, please write in and we assure to get back to you.

    The matter may be first brought to the notice of concerned Branch Head, for immediate attention. In case the complaint is not redressed to your satisfaction, you may directly address to Nodal Officer, stationed at our Central Office, who is designated to deal with customers' grievances, giving full details as per the format annexed here to.

    The Details of Nodal Officer is given below :

     

    Name of the Nodal Officer Mr. Anand Upasani
    Designation Asst. General Manager
    Office Address

    107 / 108 D Shyamkamal Bldg.

    Near B.N. Agarwal Market,

    Vile Parle (East), Mumbai-400 057.

    Tel : 022-26124571
    Fax : 022-26630180
    Email : kapol@kapolbank.com

     

    If the complainant is still not satisfied with the responses received, he/she can address the complaint to the Chief Executive officer of the Bank at following address.

     

    Name Mr. Anand Taggarsi
    Designation Chief Executive Officer
    Office Address

    127, Samruddhi Bungalow, 1ST floor, Vallabhbhai Road,
    Opp.Rly. St., Vile Parle (West), Mumbai - 400 056

    Tel : 022- 26125906
    Fax : 022- 2612 5909
    Email : kapol@kapolbank.com

     

    If the complainant feels that his/her grievance still remains un-redressed, he/she may write to :

     

    The Banking Ombudsman, Reserve Bank of India

    Reserve Bank of India, Garment House,

    3rd Floor, Dr. Annie Besant Road

    Worli, Mumbai 400 018.

    ........................................................................................................................................................................................................................

     

    Please not anonymous complaints will not be entertained. In case a complaint is false / frivolous, the Bank is at liberty to take appropriate action against the complaints.

     

    We Welcome your valuable suggestion and feedback. Our endeavor shall be to convert your complaint into a compliment.

     

    Please fill the following details -


    Name
    Account Holder's Name
    Account No.
    Email ID  
    Details :